Refund policy
You can return items, if you don’t like it and still in original packaging.
Returns and exchanges of unopened, resealable products (excluding liquids items) are accepted within seven (7) daysof the date of receiving the package. Buyer will be credited with his or her purchase price, minus the shipping cost and a 20% restocking fee. Shipping cost of the return item/s will be shouldered by the client.
Before returning please contact us at simplylash.us@gmail.com
Items not eligible for return:
- Liquid items
- Items with open original packaging
- Items bought on SALE
- Items that are under the limited edition collection.
To start a return, you can contact us at simplylash.us@gmail.com Please note that returns will need to be sent to the address given to you by customer service upon receiving return request.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at simplylash.us@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at simplylash.us@gmail.com